Frequently Asked Questions

Our standard MOQ is 10 units per model for standard products. For OEM/ODM orders, we offer flexible MOQ starting from 10-20 units depending on customization complexity. Trial orders are welcome to test the market.

Yes, we offer comprehensive OEM and ODM services. This includes custom machine colors (any RAL code), brand logo and decals, custom packaging design, voltage/plug adaptation, user manuals in your language, and functional specification changes. Visit our OEM page for more details.

For standard products: 15-25 days after order confirmation. For OEM/ODM orders: 20-35 days depending on customization scope. Sample orders can be prepared in 7-10 days. We always provide a confirmed delivery schedule with your order.

We accept T/T (wire transfer) and L/C (letter of credit) for international orders. Typical terms: 30% deposit with order, 70% before shipment. For established partners, we can discuss more flexible terms.

We provide a 1-year warranty on all BIOCCE machines (2 years for Li-ion battery models). The warranty covers manufacturing defects and non-normal wear issues. Extended warranty options are available for bulk orders.

Yes, we maintain a comprehensive spare parts inventory. Common wear parts (brushes, squeegees, filters, hoses) are always in stock. We ship spare parts worldwide via express courier (DHL, FedEx, UPS) within 3-7 days.

Yes, we provide remote technical support via email, WhatsApp, and video call. We supply detailed operation manuals, maintenance guides, and troubleshooting documentation. For strategic partners, we can arrange on-site training. Spare parts are shipped globally.

Simply visit our Contact page and fill in the inquiry form with your requirements. You can also email us directly at michael@biocce.com or contact us via WhatsApp at +86 18621559605. We typically respond within 24 hours.